If you experience issues with the PSS2en or CD-BC software, please refer to the troubleshooting steps below.
For detailed information, please consult the product's instruction manual.
- No communication port is displayed.
- For USB interfaces, ensure the USB driver is installed.
For the "-LMi" communication option, the VISA library must be installed.
- The software cannot detect the power supply during a port scan.
- Possible Causes:
- The power supply unit is turned off.
- An incorrect COM port is selected in the software.
- The communication test fails or does not complete successfully.
- Possible Causes:
- The main power switch of the unit is off.
- The selected COM port number is incorrect.
- The UNIT number setting on the power supply is incorrect.
- For the -LMi option, ensure the command type is set to 'MTP' and the header setting is 'With Header'.
- The sequence program does not execute as intended.
- Possible Causes:
- The "Use" setting in the sequence list is disabled (OFF).
- The operation time setting is incorrect.
- Protection values are not set correctly.
- There is a mismatch between the connected load and the output settings.
- No program execution records (logs) are saved.
- Ensure the "Record" checkbox in the sequence programming settings is selected.
Before contacting support, please also verify the following:- Does the issue persist when using a different communication port?
- Does the same issue occur on a different computer?
Please prepare the following information before contacting us via the "Product Inquiry" page.
This information allows us to assist you more effectively.
- Software name and version
- Power supply model number
- Connection details (e.g., communication port, cable type, adapter used)
- Computer specifications (Manufacturer, Model, and Operating System)
- Detailed description of the issue
- Frequency of the issue (e.g., always, intermittent, occurred once)
- Relevant files (e.g., condition files, result files, communication logs)
- Related FAQs: