If you are experiencing issues with the PSS2en or CD-BC software, please refer to the following troubleshooting examples.
For more detailed information, please consult the product's instruction manual.
- No communication port is displayed.
- With a USB interface, you need to install the USB driver.
With the "-LMi" communication option, you need to install the VISA library.
- The software cannot find the power supply during a port scan.
- Possible Cause
- The power supply unit is not turned on.
- An incorrect COM port is selected in the software.
- The communication test fails or does not complete successfully.
- Possible Causes:
- The main switch of the power supply unit is turned off.
- The COM port number is incorrect.
- The UNIT number of the power supply unit is incorrect.
- For the -LMi option, ensure the command type is set to 'MTP' and the header setting is 'With Header'.
- The sequence programming does not execute as intended.
- Possible Cause
- The "Use" column of the sequence is OFF.
- Operation time setting is incorrect.
- Protection value is not set correctly.
- There is a mismatch between the connected load and the power supply's output settings.
- No program execution records (logs) are saved.
- The "Record" field in the sequence programming settings is not checked.
Before contacting us, please also check the following:- Does the issue persist when using a different communication port?
- Does the same issue occur on a different computer?
Please have the following information ready before contacting us via the "Product Inquiry" page.
This information is crucial for us to assist you effectively.
- Software name and Version
- Power supply unit to be controlled (model/series)
- Connection details (e.g., communication port, cable, adapter used)
- Computer manufacturer, Model name, and Operating system
- Detailed description of the issue
- Frequency of the issue (e.g., always, intermittent, only once)
- Relevant files from when the issue occurred (e.g., condition files, result files, communication logs)