If you are unable to download a file, for example, when you press the download button you are redirected to the top page, please try the following solution.

• Please press Ctrl+F5 to clear the cache of your web browser and try again.
• Please restart your web browser and log in again to try again.
• Please change your web browser to another browser and try again.
• Restart the computer and try again.
• Please try again on a different computer.

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